Seeing your service through the eyes of your tenants can provide surprising insights and cost saving opportunities. Satori Lab applied user centred design tools with Monmouthshire Housing Association and were rewarded with a wealth of insights. Many services are designed from the perspective of the organisation with only cursory consideration given to how this might look and feel […]
We’ve been working on refining the culture mapping tool developed by Dave Gray and now also in conjunction with Alex Osterwalder, you know, the business model canvas guy. We’ve been beta testing our own process of deploying the tool with live customers and the results have been nothing short of spectacular including: Identifying opportunities for […]
We take customer satisfaction seriously.Don’t just take our word for it, See what our clients have to say about us. Paula Burrows, Publica: Participant on a Satori Lab bootcamp reflecting on her experience “Many public sector bodies claim to be ‘digital’ or doing ‘digital transformation’ whereas in reality if they were exposed to the Satori Lab’s […]