One of the subjects that came up a lot at Housing Camp Cymru in the summer was user-centred design. The social housing sector is committed to involving customers in decision making, and in putting tenants at the heart of organisations. Even so it seems that organisations can struggle to turn rhetoric into reality. We’ve worked […]
The Delight Conference, run by Connective DX in Portland, is billed as a unique two day gathering of designers, technologists and businesses that care about creating experiences people lovePart 3 of 3Having had a few of weeks to reflect since attending the Delight Conference, what has bubbled to the top – what’s still resonating?There are […]
It is probably a familiar experience to many that when you walk into a room full of internal auditors, it is with a little bit of apprehension and perhaps even a modicum of fear. Today I had a curious experience where I addressed a room full of members of the Institute of Internal Auditors and […]
A Tale of a Gov Whisperer, Guerrilla User Research and a Free Tool Kit We recently attended the second incarnation of the Service Design in Government Conference facilitated by the good people at Software Acumen. So how did the conversation differ from the first event in 2014? There was more focus on policy level decision making […]
On the occasion of International Open Data Day 2015, the first meeting of Open Data Wales took place. This is the first time that a group has gathered in Wales with the intention of driving the Open Data agenda forward. Here is a quick run down of what we found, what we think we need […]
What’s it all about?When collaboration goes well, you benefit from the development of new ideas and relationships, shared resources, innovative solutions and strengthened networks. When it goes wrong it results in endless discussion, political manoeuvring, unproductive meetings, lack of participation and stalemates.This workshop is an immersive experience where participants feel the frustration of a badly planned […]
What’s it all about?When it’s your job to make your organisation better, to effect culture change and encourage innovation – things can get tough and lonely.Join other private, public sector and not-for profit professionals on this special one day workshop that will show you the tools and models for culture change in your organisation.Every organisation […]
Join us for this one day workshop introducing culture hacking in the public sector. 30th January 2015, Chapter Arts Centre, Cardiff “You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.” Buckminster Fuller What is it? Join Esko Reinikainen and Jo Carter of […]
Last week I experienced a very interesting perspective shift. Of all the places it happened when we spent some time with the Chartered Institute of Internal Auditors at their combined Wales and South West regional meeting. The theme of the meeting was to explore the interplay between the audit and human resources functions. When we […]
Many of my friends wondered why on earth we decided to organise and facilitate the first GovCamp in Wales last month – an unconference for people working in or with government who want to make a difference looking at how technology, new thinking and public services can improve society. They thought we were setting ourselves […]