You’ve got a great strategy but the information isn’t getting to your organisationNew ideas are abundant but don’t get implemented You can see teams aren’t communicating, but you don’t know how to get them talking You have recently restructured but nothing really changed.Decision making in your organisation happens far away from where the information is.Services are disjointed […]
Culture changeWorkshopsAre you embarking on a process of cultural change?Do you have groups that will need to change the way they work?Do you need people to embrace new ways of working and new behaviours?You need a bootcampWe take a cohort of staff from your organisation and take them through a range of change management activities. […]
TransformationCultural assessmentsDo you understand your culture?Do you wonder what’s going on in your organisation?Are you curious about how your people really feel, how they really behave, whether they really are changing their behaviour?We can helpWe offer a full suite of cultural assessment tools that will help you to understand the cultural profile of your organisation. […]
Persona Development: a practical approach to putting your customers at the heart of servicesAre you customer focused?Do you say that you “put customers at the heart of what you do”?Would you like to take an important and meaningful step towards achieving that goal?We can helpInvolving customers in decisions leads to better services. It isn’t always […]
Service Review: involve staff and users in reviewing your servicesDo you want to know what your service looks like from your customer’s perspective?Do you want to really understand your customers?Do you want to kick-start a process of continuous improvement?We can helpWe use service design thinking and tools to help you to understand:which parts of your […]
Work with us to improve our service offeringsWe are always looking to develop new services and then to test them in the market and find ways to improve them. We are interested in working with organisations that would like to take part in such experiments.Depending on the lab, we are either looking for partners to […]
Culture change Culture change workshops Kick start your transformation with our tried and tested workshops for groups of staff.Cultural assessment Understand the key drivers of your organisational culture before starting your transformation.Data and analyticsMake Google Analytics work for you A cost-effective report, recommendations and a dashboard.Other services Labs Great ideas we want to test or develop.Service designPersona development A practical approach to […]