Seeing your service through the eyes of your tenants can provide surprising insights and cost saving opportunities. Satori Lab applied user centred design tools with Monmouthshire Housing Association and were rewarded with a wealth of insights. Many services are designed from the perspective of the organisation with only cursory consideration given to how this might look and feel […]
A Tale of a Gov Whisperer, Guerrilla User Research and a Free Tool Kit We recently attended the second incarnation of the Service Design in Government Conference facilitated by the good people at Software Acumen. So how did the conversation differ from the first event in 2014? There was more focus on policy level decision making […]
I met Matt Jukes on the internet first. Around the time that we were planning on launching GovCampCymru in Wales, this incredibly kind, enthusiastic, and encouraging character (@jukesie) popped up on the twitter streams. His remote efforts landed us a logo and the kind of momentum that is the difference between ‘we think this could […]
Many of my friends wondered why on earth we decided to organise and facilitate the first GovCamp in Wales last month – an unconference for people working in or with government who want to make a difference looking at how technology, new thinking and public services can improve society. They thought we were setting ourselves […]
My husband’s Gran turned 100 last week. Two decades’ working at the local hospital didn’t do her much good last year when she ended up to-ing and fro-ing between home and hospital over a fraught three and a half week period before eventually being put into residential care by private arrangement. Social Services ignored repeated […]